Hi All, Sorry about the title, I am not sure how to word it.
I have a record producer and need to give the users instructions. This would work great if I could add an annotation to the record producer but so far I am only able to see it beneath a field as shown below.
The purpose of the record producer here is to give users out in our clubs a way to report issues with one of our applications without having to call in to the queue.
Any pointers on how to get this to work?
Thanks,
Carl
Hi Carl,
Nope. For this, I believe you have do a bit scripting. What I have said in my earlier response is the only thing you need to configure and it's pretty easy and anybody can achieve that if the user has 'admin' role.
1. Please navigate to System UI-->UI Macros-->Create a NEW one as of below. Please replace the wordings as per your requirement.
2. Once you are done with the above one. Please navigate to Service Catalog-->Maintain Items-->Open your Item-->Add a new variable clicking on 'new' button from the related list 'Variables' (Present below)
3. If you are done with above 2 steps, please open your Catalog Item. You can find the annotation is present in the form.
I hope this helps.Please mark correct/helpful based on impact
Hi Carl,
Unfortunately, for your first question I don't have any answer right now.
For your second question, you can use Annotation. But there is more simpler way in order to create a new Annotation in any form (not catalog item). Please follow the below step in order to achieve that in the Incident Form.
Right Click on the Header of the Form-->Configure-->Form Layout-->Bring Annotation from Left Slush-bucket to Right Slush-bucket-->Write your words-->Save it.
I hope this helps.Please mark correct/helpful based on impact
