Announcement not appearing in ServiceNow Home Page

[e__rajesh_badam]

Hi Everyone,

Created announcement but it is not appearing in ServiceNow Home page.

Here is the details please check and suggest.

But message was not appearing in banner

Please suggest

[Dr Atul G- LNG · Accepted solution]

Hi @e__rajesh_badam 

You are using the announcement under SP, which works only for the portal and not on the native view. Please take a look at the UX Banner announcement, which works on the native view.

[Ankur Bawiskar]

@e__rajesh_badam 

the From time is in which timezone?

Are you sure your current date/time is after that time?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[e__rajesh_badam]

Hi @Ankur Bawiskar ,

It is picking up UK timezone and Announcement showing in Portal level but not an ITIL view.

[Ankur Bawiskar]

@e__rajesh_badam 

are you saying announcement is shown on portal and not in native or here?

The announcement module is only for portal and not for native

for platform UI/workspace refer this link i.e. UI Banner announcements

Introduction to Next Experience UI Banner Announcements 

sharing additional links

Add announcement message in Platform(Native) UI 

Header Message for ServiceNow 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@e__rajesh_badam 

I could see I posted the solution and you marked my response as correct at 7.12pm IST but not sure how it got deleted.

I believe I provided the correct answer as well so please mark my response as correct as well.