Any way to get Meeting Invitations to send out to the entire list?

[bcronrath]

Greetings,

I set up a Meeting Invitation according to the steps here:   Email Templates - ServiceNow Wiki

The problem is, the email invitation sends out to attendees but only as a separate invitation to each recipient in the list.   For example, I can see when looking at the sent email log, that the invitation is counted as a single email in the ServiceNow logs, with recipient A, B, and C all in the Recipients fieldvalue.   However, recipient A in their inbox only sees an invite to them, and B only an invite to them, and C only an invite to them.   They can't see each other on the invite so they are left in the dark as to everyone who is attending the meeting (so is it essentially sending out individual copies of this meeting each of them?).  

Has anyone ever ran into this and found a way around it?

Best regards,

Brian

[todtoter]

Brian,

Its very safe to say that this cannot be done. An ICS file created and sent via SNOW can only dynamically contain 1 attendee. There is no good way around that fact. My group wanted to leverage outlooks native features of managing an event. Features like who's attending, cancellation notice, reschedule notice, and update notice syncs everyone's outlook with the most up to date information. Unfortunately, being limited to one attendee negates all of these nice features Microsoft has so graciously created for us, hence your reason to post.

All of these features mentioned above will have to be manually recreated in SNOW. The solution I have is very simple and straight forward. End users will create and update their event exclusively in SNOW and not Outlook. SNOW will be responsible for sending meeting invites to all participants and to send a change notification if anything changes about the event. When outlook receives this notification, it will update the corresponding event on the participant's calendar.

My implementation is very simple, it is a "one-way" calendar integration. Updates to event details are made exclusively in SNOW. Of course you can get very elaborate and create a 2 way integration. At that point I would recommend an existing 3rd party plugin.

I am more than happy to share implementation details and code. Good Luck!

Respectfully,

Tod Toter

[bubuprasadswain]

Hi,

Create a DL for A,B and C and add the DL address in email notification's "Who will receive" section.

This may help you.

Thanks & Regards,

Bubuprasad