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Anyone knows how to adjust the Approval view on the front-end

Alexander17
Tera Guru

‎10-31-2023 06:25 AM

Hello,

I have a specific request regarding the display of knowledge article fields/attributes on the approval form for approvers. Currently, the default ServiceNow setup only shows the knowledge article's short description.

 

I am looking to include additional fields on the approval form so that knowledge approvers can have a comprehensive view of the information before granting approval. I would appreciate guidance on how to customize/configure the approval form to include more knowledge article attributes.

 

The attached screenshot is from the out-of-the-box (OOTB) approval form page that displays knowledge approval items. 

 

 

Your assistance with this matter is greatly appreciated.

Thank you.

 

Alexander17_0-1698758529297.png

 

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Alexander17
Tera Guru

‎10-31-2023 06:33 AM - edited ‎10-31-2023 07:06 AM

Before people are saying, adjust table sysapproval_approver.. the Short description of the article is not being stored in this table. As well i know it is possible via UI macros and approval view, to change the info on the My Approval backend page. But in this case im pointing to the front-end page > Approval form. 

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