Anyone knows how to adjust the Approval view on the front-end
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10-31-2023 06:25 AM
Hello,
I have a specific request regarding the display of knowledge article fields/attributes on the approval form for approvers. Currently, the default ServiceNow setup only shows the knowledge article's short description.
I am looking to include additional fields on the approval form so that knowledge approvers can have a comprehensive view of the information before granting approval. I would appreciate guidance on how to customize/configure the approval form to include more knowledge article attributes.
The attached screenshot is from the out-of-the-box (OOTB) approval form page that displays knowledge approval items.
Your assistance with this matter is greatly appreciated.
Thank you.
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10-31-2023 06:33 AM - edited 10-31-2023 07:06 AM
Before people are saying, adjust table sysapproval_approver.. the Short description of the article is not being stored in this table. As well i know it is possible via UI macros and approval view, to change the info on the My Approval backend page. But in this case im pointing to the front-end page > Approval form.