Anything Else Topics triggers after the Greeting Topic

[TK Wickz1]

Hi,

This is related to Virtual Agent topics. I received a requirement to remove "Show me Everything" topic picker. After removing that Anything else topic started to show after the greeting topic.

 

Any idea how to omit this.

[Muralidharan BS]

Hi There,

The reason is because the topics have ended and as per the flow, once all the topic have ended "Anything else" is triggered.

You should manually divert the users to a specific topic or use the sendTopicPickerControl() after the greetings to allow users to move from greeting topic.

Use this article to know how to divert users manually,

https://community.servicenow.com/community?id=community_article&sys_id=c763b5b31b6a5410305fea89bd4bcb32

Thanks

[TK Wickz1]

Hi Murali,

Thank you for responding. The requirement I was given is to disable show me everything button at the beginning and automatically picks the topic based on what user type .

[Yasser Al Kindi]

Hi @Muralidharan BS  can you please elaborate on"or use the sendTopicPickerControl() after the greetings to allow users to move from greeting topic.".

I'm trying to see if I can use this as a means of triggering NLU from within another topic.