Anyway to force the workflow to pass the activity and move on?

SNOW User8 · ‎08-25-2021

Hi Team,

In our production instance, one RITM workflow stuck in the Approval Coordinator activity even though all approvers are approved the requested item.

Is there any way to move the workflow in the next activity in the backend (using a background script)?

Please help me.. Thanks in advance..

SNOW User8 · ‎08-26-2021

I found the below article and followed the steps and I can move the workflow to the next stage.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713154

Thank you @Mark Roethof for your time.

View solution in original post

Mark Roethof · ‎08-25-2021

Hi there,

You could open the Workflow Context from within the Platform UI, and try to use the UI Action "Nudge". This will trigger the Workflow again, and might move your workflow.

Else, check what the result was of the last finished utility of your workflow? And does the result, match one of the transitions? Or does this show you that the result does not match any of the transitions and that you've got a bug in your workflow?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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SNOW User8 · ‎08-25-2021

Hi Mark,

Thanks for your response.

I couldn't find it out. Could you please send me some screenshots?

Mark Roethof · ‎08-25-2021

What kind you find out? Please be more specific.