Hi Team,
In our production instance, one RITM workflow stuck in the Approval Coordinator activity even though all approvers are approved the requested item.
Is there any way to move the workflow in the next activity in the backend (using a background script)?
Please help me.. Thanks in advance..
That sounds strange. If there's no wf_context record, then you also can't show the Workflow context (like the image you shared). Are you sure you are searching for the correct record?
Did you also check the result, within the workflow context that you showed?
Just an example, hover over the last activity, what is the result? And does that result match the transition?
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
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Yes, I am searching for the correct record. It's not in the workflow context table.
Below is the result of the approval activity.
Hmmm strange.
Can you copy the sys_id from the URL, something like:
And search for that sys_id in the wf_context table?
For example: sys_id=082a0d3b2f61b010cd5dd99df699b602
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
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It shown as the executive manager approval is Approved and Finished .
