API created Request and need to set variables on the form.

[clyon]

Hi, I'm using the following order_now API to create a Request. How can I specify the values of the Requested_for, Opened_by, Description fields via the API call. The workflow associated creates the RITM and Task and the values I set on the Request I need to have populated on the RIMT and Task as well.

https://xxxxx.service-now.com/api/sn_sc/servicecatalog/items/022390031b013380c0b8dd7edd4bcb17/order_now

Request Body:

{\"sysparm_quantity\":\"1\",\"requested_for\":\"5851485337cc02001108a9c2b3990ed1\",\"opened_by\":\"bf6f4a1e1b69bb00c0b8dd7edd4bcb24\",\"requestor\":\"5851485337cc02001108a9c2b3990ed1\",\"short_description\":\"Vending Machine Purchase\"}";

TIA

[Mike Patel]

You have to use Service Catalog Rest API

https://docs.servicenow.com/bundle/kingston-application-development/page/integrate/inbound-rest/conc...

[clyon]

I am using the OrderNow api. I did see where you could specify the variables. I have updated my requestbody to look like this:

{"sysparm_quantity":"1","variables":"{requested_for:'5851485337cc02001108a9c2b3990ed1',opened_by:'bf6f4a1e1b69bb00c0b8dd7edd4bcb24',requestor:'5851485337cc02001108a9c2b3990ed1',short_description:'CAL Vending Purchase',description:'who price desc'}"}

I am getting a 404 Not Found.  Any thoughts as to what's wrong with the request body?

[Mike Patel]

did you tried below

https://developer.servicenow.com/app.do#!/api_doc?v=london&id=r_CJSS-orderNow_O

{
  'sys_id' : item_id,
  'sysparm_quantity' : item_quantity,
  'sysparm_requested_for' : requested_for,
  'variables' : {
    'var_name' : 'var_value',
    ...
  }
}

[clyon]

I have tried this and am able to get the variables to update. Is there a way to also update the Request and RITM Opened_by and Description fields? I tried to set sysparm_opened_by and sysparm_description but that didn’t work.

{
'sys_id' : '022390031b013380c0b8dd7edd4bcb17',
'sysparm_quantity' : '1',
'sysparm_requested_for' : '5851485337cc02001108a9c2b3990ed1',
'variables' : {
'requested_for':'5851485337cc02001108a9c2b3990ed1',
'short_desc': 'CAL Vending Purchase',
'detailed_desc': 'Price- $5'
}
}