API to get the list of entities and fields.

sahilkhanna
Tera Expert

I have installed the `com.sn_customerservice` plugin. Is there an API to get the following?

  • List of entities that the user can create/manage? E.g. Incidents, Contacts, Tasks, Accounts, etc.
  • The layout/fields of the selected entity. E.g. fields within the "Incident" form and the field attribute (mandatory, length, type, etc.).
5 REPLIES 5

I looked at the links you shared, but couldn't get many details from them.

 

Below is the screenshot of a "Case" (sn_customerservice_case). A case has fields such as

  1. Asset (reference field)
  2. Product (reference field)
  3. Priority (dropdown field)
  4. Short Description (text field)
  5. ...... and all the other fields

 

Can I get these fields (along with their type) using the API? If so, can you point out which API and parameters to pass?

 

Screenshot 2024-12-30 at 22.42.43.png