Apply template to Record Producer

[maryc]

Hi,

I have a template field on the Service Portal which is accepting ticket information along with template name as a record producer.

I am using current.appyTemplate(<template name>)  in the script section of the record producer, but its not populating all the fields specified in the template.

Any help on this?

[Allen Andreas · Accepted solution]

Hi,

Can you show your exact script? If possible?

It needs to be structured like in this link (exactly): https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/form-administrati...

[jxsaxton421]

Did this actually work? I am using a record producer to create my record and templates are not able to be applied when the template field changes. i think that's what the real question was, how to make the template apply like it does on the backend in Servicenow.