Apply UI Policy on 'Variable Editor' field in Requested Item form [Self Service view]

[cbender]

Hello ServiceNow experts,

I have currently a problem with UI Policies in the requested item form.

I added 'Variable Editor' to selected fields in the requested item [Self Service view] form so that the user can see his requested items.

This works well BUT the user is able to change them.

So I want to make this 'field' read-only but ONLY for the user who ordered the item. (Info: in the workflow the 'Approval users' should have the possibility to change the variables).

So I tried to apply a UI Policy on the requested Item form but I could not locate the Table/UI Policy Action combination which solves the problem.

In Catalog UI Policies I am able to set each variable read-only. But this applies to every requested item form and not only to [Self Service view].

Could anybody give me a hint?

Thank you very much

[Bhupinder1]

Hi Christaine,

I'm not able to see variable editor field when applying the UI policy. Can you please where it is?

Bhupinder

[cbender]

Hello Bhupinder,

the field 'variable editor' does not exist in UI Policy.

If you want to make the fields e.g. read-only, you have to write scripts.

[Bhupinder1]

Thanks Christiane, I did the same and it worked