Applying multiple Email Templates to a single Notification

[grant_higgins]

Hey all,

I am wondering if there is a way to apply multiple Email Templates (sysevent_email_template) to a single Notification, or if possible apply multiple Email Layouts (sys_email_layout) to a single template. Our reasoning, is that we'd like to add a generalized footer to a majority of our current notifications that contains a clickable link to our Service Portal.

For example, in the "Unsubscribe and Preferences" Email Template, it has a "Unsubscribe and Preferences" Email Layout being applied to it, which is what adds the clickable links for "Unsubscribe | Manage Preferences" that appears as a footer in emails.

I could easily create a new template, and apply an email layout that adds what I want, similar to the layout named "Demo Layout - Go To Instance Button" (excluding all the extra layout, I'm just going for the clickable link), but the problem is that I don't want to remove the templates that are currently being applied to OOB notifications, such as the "incident.itil.role" or any custom ones we already have applied. I'm hoping there'd be a way to apply multiple templates, so you could get the benefit of each, although I realize this could also lead to conflicts.

Is this possible, or is the answer for this to go through and just add a Notification Mail Script to the end of all of our notifications? That would accomplish the same thing as the Email Layout, but just requires more effort.

[Allen Andreas]

Hi,

I don't believe this is possible and was definitely going to suggest adding a mail script to the end.

Sorry!

Please mark reply as Helpful/Correct. Thanks!

[Tony Chatfield1]

If you look at some OOB email templates, eg incident.header.details;  many consist of multiple mail script sections.
I think you should be able to deliver your requirements in similar manner.