Appointment Booking

[abdulshaik]

Hi, I am trying to set up a virtual appointment booking feature in my application where the agent on the CSM workspace can schedule an appointment with a customer, a notification of which goes to the customer on the Customer Service Portal. The notification should then redirect them to confirm which appointment slot they have chosen and send a confirmation email for the same. 

Any help or redirection is appreciated!

Thanks!

[Community Alums · Accepted solution]

Hey @abdulshaik 

Have you looked at using Walk-Up experience? While you aren't providing an in-person experience, I think many of the components you are looking for are already here. Call it a, "virtual walk-up" 😛

https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-...

Hope this helps!

~Nick