Approval action in Flow designer is not adding the approver to RITM

[Arpit Nigam]

I have created an Action for General Manager approval and its returning the SYS ID of the approver. Now I have added this action to the flow designer, but when I am submitting the catalogue request the general manager approval is not getting attached. Refer attached Snapshots.

[ArpitN]

Thanks Mark for your response. yes I am getting the Manager sys_id.  I am trying to create the approval record but unfortunately, its not happening.

[Mark Manders]

How are you creating the approval records? Are you entering the manager's sys_id in there? Please understand that we don't have access to your instance and we are not looking over your shoulder. Stating 'I am trying to create, but it's not working' gives us no clue on what you are doing or what is happening. I have already asked several times to check on the flow executions details, but you haven't responded to that either.

[ArpitN]

Flow Execution :

Action Input :

Action Script which is getting the general manager sysID 

 Action O/P

Flow

Action in Flow 

[Mark Manders]

You are creating an approval record in step three for the line manager and in step 4 you are inputting the user's sys_id to return the users general manager. That action is not OOB and you say it is returning the managers sys_id, but are you sure about that (last time: did you check the flow execution details)?

Since that action is only returning the manager, you will need to create another approval record for the general manager approval. Your action is just finding that manager. It isn't showing anything about creating a record.

[spotiflyera]

If the approval action in Flow Designer isn't adding the approver to the RITM, try these steps:

1. **Check the Flow Logic:** Ensure the flow logic correctly specifies the approver.
2. **Verify Approver Field:** Confirm the approver field is properly mapped.
3. **Review Conditions:** Make sure there are no conditions preventing the action.
4. **Test with Different User:** See if the issue persists with a different user as the approver.
5. **Logs and Errors:** Check logs for any errors that might provide insight.

If the issue continues, consider reaching out to your admin or support team for further assistance.