Approval delay for community Answers
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-01-2023 10:36 PM - edited 09-01-2023 10:46 PM
Hello Community members,
I've noticed that when I try to reply posts in community, my responses are pending approval before they appear. Is anyone else experiencing this. It's causing a bit of a delay in our discussions.
Is this a new feature or something specific to few accounts? what is the criteria for this? I'd appreciate any insights on this.
Thanks,
Siva Jyothi M

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-02-2023 07:34 PM
Hi @Siva Jyothi M ,
I see this is your first ever question/post (not reply or response to a post) so it would be moderated and approved.
I believe this wouldn't happen to your next posts.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-02-2023 09:53 PM
Hi there,
"Is this a new feature or something specific"
On the previous Community site this was also the case. If this is new for the current Community site I don't know, though I can guess that this to be able to check new accounts, or to limit spam (which was in the beginning a lot, now very limited), etcetera.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-03-2023 09:55 PM
Hello @Siva Jyothi M
I see now you are able to reply to posts! glad it is resolved! 😀
so, it's a onetime thing for new users for their first post (probably for non partner portal accounts).
kind regards,
Ravi Chandra.