Approval functionality in email templates

[basantsoni]

Hello Friends,

Please help me to understand the approval process, When Service Request will be raised by a user attached workflow will add approvals to service catalog.

From approval templates, I can see that Hyperlinks will come. But not able to understand.

When this is: Click here to approve ${sysapproval}: ${mailto:mailto.approval_xyz}.

Can anyone please help me to understand this approval_xyz what is this.

[AbhishekGardade]

Hello Basant,

${mailto:mailto.approval_xyz}

What this says is that the system will construct a mailto reply link in the email based on the ‘mailto.approval’ email template. The ‘mailto.rejection’ template serves the same purpose. Each of these two templates contains the actual text for the mailto link that pulls in the number of the task to be approved as part of the link.

For complete understanding of your code, Check out this article:

Approval Email Mailto Image Links

Please mark as Correct Answer/Helpful, if applicable.
Thanks! 
Abhishek Gardade

[Ashutosh Munot1 · Accepted solution]

HI,

To add on to what abhishek said, There is a notification configured on approval table i.e. whenever there is a approval generated notification triggered to users and then in that email notification you get this links so that user can approve there request via email using outlook.

Whenever user clicks on this links it will open outlook client and then in subject or body you get approve or reject based on what you select.

Fantastic Article : https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

Thanks,
Ashutosh Munot

[basantsoni]

Hi All,

Thanks for your response.

I have read and understood about this mailto:mailto – that this’ll open email client installed in our system default outlook.  

But I want to know what this is, approval_xyz and in out of the box system it’s just approve or reject .

Whenever user click on this, it’ll open email with Request No like change or Request or RITM with subject line approve or reject based on selected links.

How this is happening.

[Ashutosh Munot1]

HI,

So that is other Email template which use :Re:${sysapproval} - approve in subject. See below email template. in Your case it will be mailto.approval_xyz i.e name of template.

THanks,
Ashutosh Munot

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