Approval on SCTASK with no role?

[Community Alums]

Hi All,

I have set up a manual approval step from an SCTASK record.

The only thing that is causing an issue is a user with no role cannot view the details of the approval request via the portal.

The approvers are added to a custom field u_approvers but they are also added as approvers at the bottom of the sctask record anyway.

Can I create an ACL that allows the approver to view the sctask details just like how it works for approval on RITM's?

Thanks!
Alex

[RaghavSh]

sc_task be accessed by itil users. You need to check your read ACLs on sc_task table.

[shloke04]

Hi,

Couple of things to take care of here:

1) In order to approve a request, "approver_user" is the role which will be required by default .

2) Else you need to create a new ACL on Approval table so that they can view and approve it.

3) Also to note by default Catalog Task are not exposed to end users and are meant for fulfiller user only, so you need to create another Read and Write ACL on catalog task table which is again not a recommended way of doing . Ideally you should not exposed Catalog Task table to end users.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

So after reading your question again, please confirm if my understanding is correct or not as below:

"You need Approver to view Catalog Task data"? Is this correct?

Instead of going down this path another option you may think is the data which they need from Catalog Task can that data be made available on RITM record itself so that you do not need to touch any OOB ACL.

Can you let me know what data are they trying to look in Catalog task record which are not there in RITM?

Regards,

Shloke

[Community Alums]

Hi Shloke,

Thanks for getting back to me.

Yeah, I just need it to work exactly like it does for the RITM, so the experience is exactly the same for the approver.

Currently, through the normal approval process, they get an email with a link to the portal to approve -

And to the right of this, they have the approve reject options -

So its just the variables they can see.

But when it's approval through the manual approval step/catalog task it displays -

But the user can still approve/reject.

Any ideas?

Thanks!
Alex