Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Approval Rejected By Other what does it do

davidshin
Kilo Explorer

‎09-24-2015 07:21 AM

Hello,

The following approval rejection called Approval Rejected By Other is being fired. When a user rejects he will get his intended rejection email and unintended email called Approval Rejected By Other

Can someone help me understand what this email does?

0 Helpfuls
  • 1,783 Views
1 REPLY 1

manikorada
ServiceNow Employee

‎09-24-2015 09:18 AM

David,



That Email notification is used to notify other Approvers if some body has rejected. This will be calling from a business rule 'Approval Events (Task)' on sysapproval_approver table.


0 Helpfuls