Approval Request in ServiceNow

[manju5]

Hi,

I am trying to approval the request but I am getting the error like "Security does not allow the execution of that action against the specified record".

If I click on the Approval but Alert message will come like "Security does not allow the execution of that action against the specified record".  

I have attached screenshot below please help me.

Thanks,

Manjunath

[Danish Bhairag2]

Hi @manju5 ,

As @Tai Vu  mentioned the error would be coming due to the approvals are not in requested state. How are you creating this approvals. I presume the approvals are created for Request Ticket from your screenshot so assuming its a customized way of creating it(maybe script or some other way). Kindly revisit that logic n check what status are you setting. Usually whenever the approvals are created using OOTB method it creates in Requested State.

Thanks,

Danish

[Tai Vu]

Hi @manju5 

You can find these UI Actions with the following URL.

Approve: https://<instance_name>/sys_ui_action.do?sys_id=845b8667c611227d01a264f153aaf953

Reject: https://<instance_name>/sys_ui_action.do?sys_id=845eb590c611227d007dedad13a1b838

From your screenshot, the error message is displaying should be because the State is Not Yet Requested, or you're not the approver/delegate.

Cheers,

Tai Vu

[manju5]

I got a solution. I have changed state value then it is working fine.

Thank you all.

Thanks,

Manju