Approval widgets saving comments twice

[Aanchal3]

Hello,   

I've updated the Approval Info widget and added a comment field, but when I add a comment and reject or accept a particular approval request, the comments are updated twice. I checked for UI Action, Client Script and others but cant find a solution.

Any suggestion would be appreciated. 

[Phonsie Hevey1]

Hi Pavel, 

I see that you commented on a number of questions similar to this. 

A solution seems to be to comment out the line below in the Client controller. I believe the update is already being done in the Server Script. 

c.data.op = state;
c.data.state = state;
//c.server.update();

Please be sure to close down the browser completely as mentioned in https://community.servicenow.com/community?id=community_question&sys_id=bfc2a8d4dbb0f34413b5fb243996... 
Lesson the second: Always always do a hard reload when testing a change.

Please let me know if this works for you too. I haven't noticed any side effects. 

[derekmacdonald]

I've experienced this before, we had an 'after' business rule that was causing the issue on update. 

I'd love to hear if your resolution is different

[Phonsie Hevey1]

This resolution is only related to the Approval widget itself and is a different issue to the after business rules duplicating the comments as far as I understand it. I've read other threads about that but I think with that issue it happens outside of the service portal.

[Pavel87]

Hi Derek

Thank you for your response, however in my situation it was not the case. To solve it I had to use the solution from below link:

Approval widgets saving comments more then once

I had to modify the client controller and use respone function, by some reasons it solved the issue.

Thanks