I have a request that I'm wondering if it is functionally possible. They would like a button on the Idea form that will move the Idea into another state (easy enough), and then direct the user to a new Project form, without actually inserting a reco...
I'm trying to edit how the Create New Incident contextual search works. When the user types text into the contextual search, I want the search to pull in the Caller field and query knowledge base articles that have a custom field that matches the Cal...
Hello All, Recently I am working on a script part where I am making email as my coalesce filed, and trying to insert and update data in to the sys_user field. somehow my error = true is not working in my email script, when email is empty I am igno...
Up until recently, I have been using workflows. I have 9just started creating new items with Flows so moving in the right direction! However, I have come up against a problem that I need assistance with. My Flow needs to kick out a notification to a ...
Hi Community. I'm a newbie Sys Admin and no scripting experience but very interested in learning. I have a project to create a record producer where I need to set up certain fields to auto-populate with information from the User table when a User is...
Hi I'm having a requirement where I have to display a hyperlink on email notification. That link should guide user to knowledge article present in the instance. The link to the article is present in a property. The link must work independant of inst...
Hi, I need a background script that will basically update a particular field in the user record after querying from sys_user_grmember table. requirement: I need to check in the sys_user_grmember table by querying if group is active, group.company is ...
Hi , I m working on an integration in which third party tool is creating record in servicenow instance. Hence we are reading the values in scripted rest and doing the insert. The requestData has some key value pair in nested json format . e.g below....
I want to filter incidents from the incidents using the Table API that have been updated for a certain duration on time. I understand that the 'sys_updated_on' field would be used but how can I apply the filter on that field?
I have a form with 3 field: Tower, Name and fatherID Example: Record with sys_id = 001 : {Tower = Quality; Name = A; fatherID = 001} Record with sys_id = 002 : {Tower = Quality; Name = AB; fatherID = 001} Record with sys_id = 003 : {Tower = Qua...
Hello everyone, I know that the process flow formatters are not supported in Agent workspace, but has anyone managed to create something like it? I have never created custom components for workspace. Thanks a lot
hi i have one text field on service catalog item on which i have to do two validations:- 1. only accept ip address in their correct format 2. if more than 1 it should automatically insert comma for eg. ip address1, ip adddress 2 and it should only a...
Hi, I want to hide add info message or hide a field into incident form. Use case is this : When we are opening (existing record open into the tab) then those field (for every time) msg or field will appear, apparently if user refresh the page via Bro...
Hi,all When I run the following code, I get this error in the sys_log.Why is this error output?Also, what do I need to fix in the code?I checked the community for a similar question in the past, but could not solve it. Similar questions that have bee...
Hi, Are there any events that cover a specific field changing? much like onChange? This is for the Record Tabs component. I had a look around but couldn't see how it could be done. Cheers Ben