How to show RITM information on service portal
Hello Exports,We want to show the user request information ( variables details.) details on the service portal.Eg. Need below details on the service portal. Kindly support to achieve.
Forum Posts
Restrict the close of the catalog task in servicenow
Hi All, I need to restrict the closing of the catalog task from the user.Negative scenarios1. If the user is not part of the catalog task assignment group, they can't able to close the task2. If the user is "requested for" then he can't able to close...
Need to stop creating outbound interaction record
Hello Everyone, I have a instance with Genesys integration with ServiceNow. When I call in the ServiceNow using Genesys it creates a 'Outbound Interaction' in Interaction Table when call is connected. My requirement is to stop creation of 'Outbound I...
Resolved! script include to get group members
Hi therei have a reference field sys_user_group, i need to populate the user display name in a free text field I found a script include which is supposed to do it , not sure if its the correct onegetGroupMembers: function() { var grpID = this.getPar...
How to hide UI action in workspace in servicenow?
Hi,1. when state is "new" and "assigned to" is empty, show only UI action "Assign to me" ui action in workspace case form and hide other ui actions.2. on click of "assign to me" need to check ,if the logged in user is part of "assignment group". If n...
Resolved! Change URL of link in Attached Knowledge Related List
I have enabled the Attached Knowledge Related list on the Request Item form. I've also created an on insert business rule that looks up in customer table and attaches a KB article to the raised request item and adds an entry to m2m_kb_task.This is al...
Resolved! Add CC users in watchlist without removing the users in watchlist already
Hello All, I'm using below script in inbound action to add the CC users in watchlist. It is working perfectly but it removes the users who are already in the watchlist. try { var notWatchers = ['test@service-now.com']; var arr = emai...
Create multiple no. Of records from record producer
Hi Community, I have a requirement As we know that record producer can generate one new record after clicking on submit button. Record producer is create on incident table.I have add one variable in here that is 'how many records should be create' w...
Requested_for field on both sc_req_item & sc_request populate in workflow
Hello I have a catalog item with a workflow where I have managed to insert a run script thats inserts the custom requested for variable from the catalog item into the requested_for field on sc_request level. However, when I look at the requested ite...
Download records as pdf files into a zip folder
Hi team, We have a requirement to download the selected records of a custom table into a ZIP folder with the records as individual pdf files and pdf file name same as the record name. We also want format the pdf file generated with the required fon...
Data Masking for Fields.
Hi, I have one requirement where no user should be able to see the data in the description and short description fields on the form view as well as on the list view.I have written a client script for that but it is only working on form view also user...
Based on the roles want to set the field editable
Hi team,based on the ' model_manager ' role I want to make the Price field editable in cmdb_software_product_model table.So here the Table is cmdb_model and field is product_catalog_item and reference to sc_cat_item.And this Price field is the dot-w...
Resolved! Set Background image on form
Hi Everyone,I have a need to set my company's logo as a background on the form of a custom table. I'm not entirely sure where to begin with this one. I imagine doing something like this but not entirely sure where to put it? UI Script on the page? My...
Resolved! populate list collector based on another reference field
hi there on a catalog item there are two fieldsreference field 'sys_user_group' existing_group i also have a list collector field 'sys_user'i need to populate the list collector based on the existing_group field, i tried the below solution, but could...
