Resolved! What are escalation matrics in Incident?
What are escalation matrics in Incident?
Forum Posts
How to activate predictive intelligence/ML, to ensure correct category is mapped to case
Hi, On our current project, when an email is sent from an external user, a case is created in servicenow.However at the moment, when the cases are created, the category field is automatically set to --None-- and then the agent is required to change t...
Resolved! Creating a link to a record in an email
Hi All, I need some assistance, I am creating a link in an email that says the following. Your request has been denied. Please click here to view request. When you click here, it link to the record. However I'm having issues. I've created this email...
how can i create a duration pill value in Flow Designer
I need to set a duration value based on a system property The below script outputs as expected: the property lookup is 300000 which then outputs as 00:05:00 as expected. var t = gs.getProperty('enhancement.wait.duration'); var t2 = parseInt(t); gs.l...
Resolved! Comparison of Default Text against String Input Field
Hi all,I have recently been playing around with some solutions on a sim on how to compare a users input text in a record, to see if the text entered is the same as or similar to the default text normallyauto-filled in the field. and was wondering on ...
Resolved! Changes Not Picked Up When Promoting Scoped App Across Instances
We have a Scoped App that among other things, has the following:- Two Catalog Items (let's call them CatA and CatB)- One Flow (let's call it FlowA) Both Catalog Items were using the same Flow. However, this was not working right, as the Catalog Item...
Is it possible to use tags to trigger SLAs?
I am able to trigger SLAs for incidents based on "Assigned to", but when I add a Tag as a condition the SLA fails to start. Is it possible to use a Tag as a trigger for an SLA?I can see the Tag is on the incident record, and I can see it on reports ...
Resolved! How to map a variable set from a record producer to a fields in a table?
Hello! I don't know how can i map the values of the variable set to the fields of the table form. I saw in a post that can't be done. Any ideas?
Resolved! Rest Action in Flow Designer returns invalid uri, but REST Message with the same configuration works
Hello AllI have an issue where an outbound REST message works, but the same REST message built as an action in Flow Designer produces an invalid URI error message. I need assistance with the Flow Designer action configuration. What do I need to do ...
Using catalog reference variable in the IF condition of the flow designer
Hello folks, I have a situation where the reference variable (TEAM) in my catalog item is not evaluating true in my flow designer and falls into the else loop rather than the if loop. Team variable references sys_user_group table in the ServiceNow....
Unable to query with date field
Hi, I need to use below query on one of the table,it is not working as expected encodedquery="location="+location+"startON"+startdate+"@javascript:gs.dateGenerate("+startdate+",'start')@javascript:gs.dateGenerate("+startdate+",'end')"; Pl...
Resolved! Display values as List on a Multiple Line text variable
I have a variable called approvals.On which i show all the list of approvals who approved that current case.as of now i am seeing data as approver1. approver2. approver3. approver4But i want the data to be shown as approver1approver2approver3approver...
Resolved! not getting data while parsing the XML in script include
Hi ,we are getting the below XML<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelopexmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><_1:GetPriceAndStockResponseMessagexmlns:_1="hck/1"xmlns:_1_1="httommon/1"><_1_1:MessageHea...
How to refer the reference table column in database view where clause?
I just want to write a where clause in database view , where i would need to mention the reference field column.I have tried it with dot to mention the reference table but it returns all the rows.Can someone help me on this , please?Ex.Table -> Grou...
Why does my service portal menu not display correctly?
After upgrading to Tokyo, the menu items in my header are not displaying like they should. Not sure how to correct it. We did clone the out of the box header.
