How can I edit this Info Message, that the HR Agent Workspace is adding there at point 3?This happens when using Agent Assist's "Flag" button.I need to display something else there.Issue is that looking at HR Agent Workspace in UI Builder it's hard t...
Hi Community, I want to create a new list under List section of workspace with filter. Eg:- All Entiry records with active is true. It should look like:-Entities-Create New-Active Entities -All My instance is on sandiego version.Could anyone please h...
Hi,Is it possible to trigger a windows task on a mid server from a script? Here is my script: Unsure on the command and payload part. Any help would be greatly appreciated var midServerName = 'MID_SERVER_NAME';var taskName = 'test task';var midServe...
Customer has attached 24 attachments in the record which is a RITM (record in sc_req_item) table. When clicked on the Manage Attachments link nothing is happening and even if we click on the 24 count shown on the right hand side, the attachment popup...
We have a requirement in which we need to get global security type groups from on Prem AD to ServiceNow using LDAP. Please help me out.
Hello Experts, I have created a custom table and custom fields in that table and I wanted to add indexes in that same table. I was able to get all the required indexes (as they were custom) expect the created field which is ootb. How to get this Crea...
Posting this code thinking it might be usefull to anyone: i have 5 incidents satisfying the below query I wanted to write a back script to get number of records satisfying below query var inc = new GlideRecord("incident"); inc.addEncodedQuery("activ...
Hi All , I have written a business rule on sc_req_item table I need to get the request number which is on RITM form . I am getting blank value currently I have tried below var REQNumber = current.getDisplayValue('number'); var REQNumber = current.r...
Hello, I did not know where I screwed up, but now all the questions under Create New change request under Change Management Application Menus are missing. Can someone please help? ThanksUser Prompt Questions:Create Normal Change: Normal Changes are...
I created an order guide that is using a catalog item. As an admin I can submit it and the request item is generated without an issue. However, when another admin submits it, the request item is not populated for them to view. Although when I open th...
When opening the SC category page on portal, by default left side categories is shown by clicking one category, catalog items will display. My requirement is I don't need Categories, it directly need to display all Catalog item. Please kindly advise ...
Ive seen it where within an incident or case if the reported by/for person responds to their ticket via portal and adds notes to it, the fulfiller on will see on the native end that the incident number is highlighted green in list view. They use thi...
Hello, I have difficulty to setup advanced qualifier, and hope someone can give me some idea. I have two fields called ‘Owner department’ and ‘Catgory (DX)’ on incident form. Both fields are reference field, and are referencing another table (u_corpo...
I need to publish multiple KB articles, what is the best way to do this with a script? I have a scheduled job that creates KB articles and I need these to be published straight away so that they can be viewed.
Hi Everyone,I created a table (pm category) so I could use a list collector and I can access the list values without any issue. However, when I impersonate a user (with ITIL) they can't see the options. I also made sure there was an acl with access. ...
