Is there a way to access this page via scripting?I was thinking it'd be pretty cool to sort the Standard Changes by category, either with a dropdown where if you click "Hardware Asset," it'll expand and show all the Standard Changes under that catego...
I want to have ordered transformation of rows in staging table . This staging table extends import set row and is populated from an excel sheet. There are rows that depend on one previously transformed row, thus I wan the execution to be in Order. C...
restrict users with email "abcd.com" .so that they can only view and have access to incident records where they are either "caller_id" or "u_behalf_of_user".
Hi All, We have configured few fields to be displayed on standard Ticket header widget.But we want the field configuration item to autoexpand (high-lighted field in the below screenshot). Please suggest , how to achieve this. Thanks,Talya
I'm looking to configure automatic Assignment Rules for cases. The cases are created on child tables of HR Case. Can I create my Assignment Rule only on the parent (HR Case) table or must I create a rule on each child table? It's looking like I have ...
Hello,I am trying to create a business rule for Incident table from my third party tool using rest API posting to"sys_script" table.I am using following payload = { "name": "AutoUpdates","action_update": "true","action_delete": "true","active": "true...
Hello Team,I have configured a email notification and created an event to trigger that notification which runs when a user is created and admin role is assigned to him, a notification should be sent to him which contains username,password and email I...
Hello, I am looking for advice on how to import knowledge articles from one ServiceNow instance into another using a newly created knowledge template. We are consolidating with another Service Desk and they had very specific templates they use. The...
Hi team community.I'm trying to get html value on html_template fields. I can get for uncomments lines, but I would like to get comments lines as well.Use case: Template field in sp_ng_template table contents this value:<!--<div class='blmWrapper'><d...
Hi,I am trying to generate access token using third party integration, getting the physical refresh token but not able to encrypt that token and generate the access token . I am using the application scope and getting the error that you cant use the ...
Hi @Ankur Bawiskar I need your suggestion here.We are integrating with SAP Ariba using oAuth 2.0 )grant type - client credential).I tested my rest message it give me 200 response. After placing the logic in script include I found out that access toke...
Hi everyone,I'm Junior Developer and I'm stuck with this story and I need some help: As a process userI want a field message saying "This user is VIP" when the caller in the incident form is a VIP userSO THAT I know when I am working with a VIP user ...
Hi Everyone! Am having a custom table, in that I have a field called condition which is Conditions type field.I have to get the value of this condition filed and use that as a filter in my target table through script. For Example: The custom table's ...
Hi Team ,Am trying to make read only fields in incident for agent role users ,But I can't find any option for roles in UI policy Please guide me
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