Approve for more than 15 days then 3 reminder emails should trigger

[nameisnani]

Hi Team , 

can anyone please help me here with this requirement .

The requirement is when any approval gets triggered for RITM and if approver doesn't approve for more than 15 days then 3 reminder emails should trigger to the approver and after than even if the approver doesn't approver then the RITM should get cancelled .

Please help me here with the steps . 

If possible please provide screenshots for better understanding .

Thanks In Advance 

[nameisnani]

Hi @Dhanashree1 @Sohail Khilji @kente @Community Alums 

It for every catalog , How to achieve this sincero

[Sohail Khilji]

As suggested for bulding 1 common workflow / flow which will trigger remidner notificaiton

Activity 1 : get all records which are pending approval since 15days (script)/(get records)

Activity 2 : Trigger notificaiton  (reminder 1)

Activity 3 : Wair for conditon 3 days

Activity 4 : trigger activity 1 again (before this check if already 3 reminders are sent and cancel the req)

Activity 5 : Cancel the task

[AndersBGS]

Hi @nameisnani ,

Please see this youtube video: ServiceNow - 3 Strike Approval Reminder 

This will give you a detailed solution to your requirement. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders