Approve/Reject Idea from email notification

[Rocky5]

Hello All,

We have record producer to submit idea and once submitted the idea record gets created and triggers an email to the manager. so, we want to provide the manager the ability to approve/reject idea from email itself. 

so, how can I configure a button or link in the email notification to 'Approve'/'Reject' Idea? 

The approvals do not go to sysapproval table. its just updating the 'state' field on idea form to 'Approved' or ' Rejected' state.

Thanks,

Rocky.

[Dr Atul G- LNG]

Hi @Rocky5 

Here is the OOTB notification on change, have a look at same. and not sure why you want to use the sys_approval table.

[Rocky5]

Hello Atulya,

My ask is totally different. I am looking on how to add a button (approved or rejected) on the notifications that when user clicks on the approved button on notification.. the related idea record’s state is set to “Approved”.

Thanks,

Rocky.

[Dr Atul G- LNG]

Hi @Rocky5 

If you see this notification, you will see the approve/reject which the user clicks can be approve/reject.

Have a look on OOTB change approval.

[KevinBellardine]

Hey @Rocky5 ,

The short answer is you're going to have to create your own inbound email action. You'll also have to create a new notification script so that you have a new 'button' style link. You can see examples of all this in the OOB configurations for things like incident and approval, it sounds like you'll have to build something custom but you can use the OOB configurations as a guide.