approver_user is unable to add comments to the portal

[NDizzy]

When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. Adjusting the ACL sc_req_item.comments has not worked when I included the approver_user role in that.

I have reviewed the following which is the same issue but none of the suggested adjustments have worked:

https://www.servicenow.com/community/developer-forum/approver-comments-on-the-out-of-box-approval-fo...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867176

https://www.servicenow.com/community/developer-forum/comments-field-not-visible-for-approvers-with-n...

[NDizzy]

https://www.servicenow.com/community/itsm-forum/non-itil-user-say-approver-user-role-unable-to-see-a...

Is also the same issue with no posted resolution

[JoeSD]

Was there ever a resolution to this? We are seeing the same issue in our environment and adding/updating the sc_req_item.comments ACL has not helped.

[NDizzy]

Unfortunately not - trying to avoid rewriting the widget to allow the notes on tasks.

[Adam43]

would love to know if folks figured workaround- we'd like our approvers to be able to add attachments/comments after approval of request.  In the service portal would be great, but I've had ideas around responding to the approval email to the approval record itself as well.