Approvers are not able to see the request items which they are approving

[Jay N]

Hi Experts,

Most of the users with only snc_internal role are business users/stakeholders in our organization, here when they are included as approvers, they have been complaining that they are not able to see the requested item record ("Requested record not found") in service portal.

May i request experts to provide suggestions as many have encountered same issue.

Thanks, Jay

[Manoj89]

An approver should have read access to the record regardless of the role, debug your ACL, and check if the scripted condition has some kind of bug or check if the approval portal page if it was custom-created.

Note: An approver to approve from the service portal should have at least the Stakeholder role assigned.

[DeepaR]

Hi,

Im facing the same issue. Anyone having answer or suggestion ?

Regards

Deepa

[DeepaR]

Hi There,

Assign sn_request_approver_read role to user.

Regards

Deepa