Approvers can't see RITM attachments

[Vikram3]

Hi all,

I am trying to copy attachments from RITM to sysapproval table. But it doesn't work. Relationship is working fine. But relationship attachment won't show in portal 'Ticket Attachment' widget. 

My question is how to copy attachment from RITM to approval table and make it display in 'Ticket Attachment' widget.

Thanks in advance.

Regards,

Vikram

[Vikram3 · Accepted solution]

Hi Bryan,

A big thanks for your support and your valuable time. It finally worked after making below changes,

Table - sysapproval_approver

Async BR

(function executeRule(current, previous /*null when async*/)
{
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.sysapproval);
gr.query();
if(gr.next()) {
GlideSysAttachment.copy('sc_req_item', gr.sys_id, 'sysapproval_approver', current.sys_id);
}
})(current, previous);