Forum Posts
Sync Install Status when Hardware Status changes in CMDB
Hello Everyone, I created a BR below regarding on CMDB CI status. What I want to achieve here is that, when the hardware status changes the install status should be the same with the status of hardware status. Below is not working, its there anything...
Resolved! response.haveError() returning incorrect value in REST integration
Hi Team,We have a REST based integration set up from ServiceNow to a third-party system. Once the request is submitted and integration is triggered, we are getting a http status code of 200 and also a successful response with all required details in ...
Resolved! Not able to see security incidents in my serviceNow instance
Hi Team,I am not able to see security incidents in my instance. I have added all roles starting with sn_si to my user account. Still not able to see even one record in the table sn_si_incident. I have run a background script to understand if there a...
All incoming emails are set to ignored from our company email domain
Good evening, We are trying to do some UAT in our staging instance for two new inbound actions. Every email received into the instance that is from a company user is being set to ignored with the below log error message. 14:21:59.668Warningworker.2 w...
SMPT Email Sending Error
SMTP Server returned unknown error code -1.Warning SMTP Server returned unknown error code 530. Email will be retried laterWarning SMTP Server returned unknown error code 530. Email will be retried later
Resolved! Unnecessary items are displayed when submitting Incident with ESC
Hello, It's Kentaro. When you submit Incident using ESC, the following screen will be displayed.The item "Options" in the red frame will be displayed. The contents are the Variable of the Variable Set and the input data.Is there a way to prevent it f...
Can I change the sys_id of a record in ServiceNow and replace it with a new value
Hi All, Is it possible to change the sys_id of a record in ServiceNow and replace it with a new value? Is it possible to customize the sys_id? If yes, could you please provide me the steps.
Chat is not connecting to live agent
HiI encountered a issue that the chat didn't connect to the live agent even if there is available agent during the time period. I already check the availability of the agents during the time period in agent presence histories table and it show that ...
How to hide specific attachment to all the users except admin's
Hi All,How to hide specific attachment to all the users except to admin's and Assignment Group.Manager on Incident Record.
database view: Where clause in view ... has an invalid field or a field that is not visible
Wish to have database view based on join between sys_audit.documentkey and cmdb_ci.sys_id fields. Error: Where clause in view u_cmdb_ci_changes has an invalid field or a field that is not visible (SA_documentkey)I have no idea what I am doing wrong
Can configurable workspace be setup so the homepage is the last visited dashboard for all users
Hello, We are looking to setup Configurable Workspace to use the last visited dashboard as the landing or home page for all users. I am not finding how to do that anywhere in documentation.Do instructions exist that I can reference? Thanks for the he...
Resolved! How to remove standard from the article template in newyork?
I wanted to remove the standard option from the select article template under knowledge category . Please help me .!!
Survey Emojis
Hi Team, i have created a survey and in asset metric definition i have created options like Satisfied, dissatisfied etc.in that options i have added emojis images those emojis are i have downloaded & added emojis from my local computer storage to DEV...
Survey Emojis
Hi Team, i have created a survey and in asset metric definition i have created options like Satisfied, dissatisfied etc.in that options i have added emojis images those emojis are i have downloaded & added emojis from my local computer storage to DEV...
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