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Resolved! Change Approval Policies

Hi, I need to trigger 2 decisions at assess state of change request. However, both decisions shouldn't be triggered at same time. Sequence of the approval groups should be in a way that second set of approvals should trigger once first set is approve...

HarshitaB by Tera Contributor
  • 1196 Views
  • 1 replies
  • 0 helpfuls

Syntax Error or Access Rule Violation detected by database ((conn=1999638) Key 'qjozrwqi_for_table_cleaner' doesn't exist in table 'cmdb_par10')

Hi All When I open the reference list of cmdb_ci, I get the following error How should I handle this? Syntax Error or Access Rule Violation detected by database ((conn=1999638) Key 'qjozrwqi_for_table_cleaner' doesn't exist in table 'cmdb_par10')  

Nakata1 by Tera Contributor
  • 3467 Views
  • 11 replies
  • 4 helpfuls

Test LDAP Server For Data Pull Needed.

Hi Team,I need a LDAP server for data pulling from there to service now instance. Is there any source of LDAP and their credential available for testing purpose.If it is available or some is using please share the link or details.Please provide input...

Approve a Change through Approvers Related tab

I am automating a scenario where a Change Request has been moved to the "Authorize" state. In next step I need to approve this Change Request by interacting with the "Approvers" related list . Is there a way to accomplish this using ATF?

sabamushtaq by Tera Contributor
  • 301 Views
  • 4 replies
  • 0 helpfuls

Resolved! Recieving error "mandatory fields required" on API response

Recieving error "mandatory fields required" on API response { "error": {        "message": "Mandatory Variables are required",        "detail": ""    },    "status": "failure"} But i rechecked everything the mandatory fields are all filled from json,...

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Resolved! Error in migrating the update Set

Hi,I am migrating the update set to Test and I see this error 'Could not find a record in sys_user for column manager referenced in this update' What might be the issue please.RegardsSuman P.

Community Alums by Community Alums  
  • 784 Views
  • 6 replies
  • 4 helpfuls

Global table issues

Hi Everyone I have this condition Verify that if the Addon or Parent is auto-rejected then the "Rejection Comments" is autocomplete with the following message: "Auto-rejected" Verify that if the Addon or Parent is rejected manually then the "Rejectio...

Resolved! Change ServiceNow icon in outbound emails

Hello all,Is there any way to change the icon for the ServiceNow email address when people open outbound emails in Outlook? Please refer to the following screenshot:We want to replace the default "IS" icon with another image.I'd appreciate your suppo...

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Catalog Item Requirement

Hi Team,I have reuirement where i have to trigger one sctask which will assigned to HR Team and after close complete this task i have to trigger one more task which will be assigned to Tech team but the problem is we have single catalog item which is...