6)Use a background script to create 100 incidents with different short descriptions such as (test1, test2, …, test100). var gr= new GlideRecord('incident'); for(i=1; i<=100;i++){ gr.initialize(); gr.short_description= "shortDescription" + i; ...
Hello all, I need some help for cancelling one activity which was the second workflow for ritm. when i trigger the second workflow and trying to cancel based on conditions but its not getting cancelled. Can anyone please help me on this issue. It STI...
Hi all , I have a requirement to trigger scheduled job (in which event is called through which respective notification will be triggered) that am selecting in list collector variable in catalog item ( currently there are 3 scheduled job).. So i cre...
I am writing run script to display work notes which hold variables value if stage is planning in release management. var applications = current.applications;var business_application_bai=current.business_application_bai;var name = current.name.toS...
I would like to know if there is a way to change the article template once an knowledge article has been drafted. For example, an article is created with a standard template, but then the owner wants to change it to the how to template, can that be d...
Hi,Is there any way to show all work notes of parent incident on the child incident and all child work notes on parent incident and give the user an option to choose if to see it or not using the activity filter?
Hi Team,How can I allow User A and User B to view all active and inactive records in a custom table, while ensuring that all other users can only view records where the u_owner field matches the logged-in user?Note: The u_owner field in the custom ta...
i need to make custom action in flow designer to trigger event .
Hello everyone, I have a requirement to use OOB workflow that is knowledge approval publish.I have an additional requirement that is if it is not a new kb article AND if the submitter is owner or kb manager of the knowledge base. it should skip appr...
Hello Community"Let's call a client & server script from single UI Action "Often developers might get stuck while creating an "UI Action" that calls client & server scripts together.A basic example, when it comes to fill the form and show any "popup ...
Hi All, I am currently trying to understand the best tool to automate Servicenow - ATF or Selenium? Also, Please help me with the challenges faced while using Selenium especially during instance upgrades and patch fixes. Once automation is in place ,...
Hi everyone, I got a requirement where we have a 'List' field which refers to the cmdb_ci_service table. The client wants us to have a different choice field which has choices - Yes and No, for each of the item selected in the List field. We gave the...
I am creating a catalogue item for missing hardware, enabling users to choose from the assets assigned to them and through workflow studio, an incident record will be created for service desk to follow up. I can't seem to locate the correct record. M...
I want to save user choices when they choose a option in my content block. Currently when a user choose a option in the content block and click on another tab it will reset the values inside content block. I have an idea is that I will save user's op...
I am writing run script to display work notes which hold variables value if stage is planning in release management. var applications = current.variables.applications;var business_application_bai=current.variables.business_application_bai;var nam...