How to remove the Tours Option in CSM Portal
Hi Community, How to remove the Tours Option in CSM Portal? Could you please provide the steps to remove the Tours option in CSM Portal? Thanks,Srinivasu
Forum Posts
How To Hide "Use format: yyyy-MM-dd" from the date field of Survey/Attestation ?
Whenever we are using the Date Field Or DateTime field In survey or attestation we can see the OOB message "Use format: yyyy-MM-dd".So, How can we Hide that? Thanks In Advance
Need to send notification to knowledge owner if knowledge article is 6 months old
Hi, I have a requirement to trigger notifications to the knowledge owner if a knowledge article is 6 months old. I am looking for a solution to achieve this. Can you please suggest how I can set up this notification system?
SLA report based on Incident number for last one month
Hi,I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned...
User's Preferences - System Notification
Hi all, I want to prevent each users from disabling 'System Notifications' so that user always receive notifications.Is there any System Propeties to hide this option? or each user's attribute is stored at table and I can create Business rule? Indiv...
How to send the state "resolved" along with resolution note and resolution code to 3rd party
I have a bi directional integration between my ServiceNow and 3rd party ServiceNow for incident record. As per the requirement when if we resolve incident at my side then it should send the payload to containing the state , resolution note and resolu...
Display more of the comments field.
Hi,I have added the comments field In the portal widget, but it only displays the first half of the comment:Does anyone know how to expand this comments field? ThanksMonique
Updating attachments using the Service Portal
For context, we have a custom app which has a feature to retrieve all the data from an existing record and replicate it in the Service portal, and if edited in the service portal, the changes would also reflect in the form. Now the new task required ...
Resolved! Query regarding RITM
Hi Guys, If i change the item here is possible for the variables to auto-populate accordingly? Let's say i change the item to "Applications" would it populate the Variable for that item? Please acknowledge,Thank you
Resolved! Send Attachment SERVICENOW x FRESHDESK
Hello guys! Maybe any of you could help me out wiith an issue that I am facing when I try to send and attachment from ServiceNow via REST API to FRESHDESK. When I send the file via POSTMAN, it works just smooth, but, when I make the same call adding ...
Database view join User and RITM table
Hi, I want to create a db view to get report of inactive users but their termination catalog item is not submitted in ServiceNow i.e. they don't have associated terminate user RITM. We have a catalog item to terminate user i.e. to make user inactive....
Resolved! Transform Map Script - how to throw error back to client?
Hi I have an Import Set and Transform Map working into Change Request. I want to introduced a validation step into the Transform to check the Change Request can be updated and if not valid return that fact back to the client. Looking at Transformatio...
Need to cancel all task within the parent
Hello, I Need to cancel all task within the parent. I need to cancel the all child task when any child task is cancelled within a request.So far when an end user cancels the parent, it cancels only the one child within the request. I need it to cance...
Filter on Reports
Hi All, So, I am getting a requirement that I should add filter on the published report so that user who is access the report should be able to filter the just as in excel, but I haven't seen functionality around this in Servicenow. We have tried cre...
Database View not pulling tickets data which were cancelled by the requestor or fulfiller.
Hello,I wanted to make a report of group approval (sysapproval_group) which will contain a specific field/question from the RITM and the value as well (for specific assignment group). I have created a database view (see attached image), which is not ...
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