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Resolved! Check glidelist values and append new value

Hello All, I wanted to add the assignment group from change task to change request glidelist field on insert and update. First I need to check values are present or not and then append the new value to the glidelist field. Thanks in advance.

Vikram3 by Tera Guru
  • 755 Views
  • 2 replies
  • 1 helpfuls

notfic_not_triggering_to_group_members 1

Hi Team ,  Avaza Swivel Team does not get email notifications when ticket assigned to Avaza Infra queue in SNow . we have an issue facing with notification .  Notiification Name :- Email assigned to group (sc_task)     Sample Ticket .    If observe h...

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nameisnani by Mega Sage
  • 168 Views
  • 1 replies
  • 0 helpfuls

Resolved! Modify the comment for case record

Hi, I have a flow. when a case record approval is rejected the case is getting closed and the rejection comment from approval is added to case. but in comment the name and timestamp also showing. i want to show only the comment how to achive?i tried ...

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Rosy14 by Kilo Sage
  • 759 Views
  • 6 replies
  • 1 helpfuls

Dropdown subcategories missing

Hi everyone, my dropdown on the HR service subcategories is missing some of the things that have to be in it, it seems as though it doesn't take more than 14 values because when I pushed the other to the top it pushed one out. Anyone who has experien...

exclude members in email from flow designer

Hi Team ,  Need a help in flow designer ,  We have group ' xyztechub ' in that group total 20 memeber , are there .we are triggering a notification through flow , we want to exclude some 10 peoples in that group . can any one please provide me the sc...

nameisnani by Mega Sage
  • 283 Views
  • 3 replies
  • 0 helpfuls

Adding cc in Reply Emails

Hi everyone! Is it possible to add cc in reply emails only? For example, Servicenow will send an outbound email to the recipient and if the recipient reply to that email, it should cc the HR group.  I tried to search here in community but I can't fin...

Dizy M by Tera Expert
  • 386 Views
  • 1 replies
  • 0 helpfuls

Replace OKTA with ServiceNow Workday HR Spoke

We plan to replace OKTA, which currently only handles user provisioning and account creation, to optimise costs.Our HR software is Workday. From 1.9.24 we expect to have the Interationhub including all spokes.Our idea is to use ServiceNow for account...

Resolved! Inbound email Request getting cancelled

Hello , I created a flow to trigger inbound email. When user send a email flow will be triggered and ticket is created , once the ticket is created it moves to Active falseApprovalRequestedwasNot Yet RequestedContextsr_flow_baseStageRequest Cancelled...

Ravi Kiran by Kilo Guru
  • 437 Views
  • 3 replies
  • 0 helpfuls