When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top “this incident is child xxxx incident” and when user click on parent incident number, it should open the same incide...
Hi everyone, I am getting below message on service portal as "Requested record not found". myself login as a admin only.This is happing for only knowledge approvals for other approval it is working as expected please find screenshot below.
hello experts,I am working on slack and ServiceNow integration. Outbound works fine. However, for inbound, I am using subflow 'Respond to Slack Message Action'. I have modified this subflow by adding Look Up Record and Update Record actions. When the...
Hello Everyone, I have configured a pre-chat survey for virtual agent where i am populating a 4 choices , Please find below screenshot for reference . So whenever i will click on IT Service Desk it show me all the prompted topics and when i will cli...
Suddenly, profile pictures were wiped out from our instances. I checked the live_profile and sys_attachment tables, but the images are missing from there as well. The pictures were removed only for active users, not inactive ones, and these profile p...
I think I already know the answer, but want to be certain. If we take the [task] and [incident] tables for example, I am aware the [incident] table extends the [task] table. When looking at API Explorer, I can see the [incident] inherits the fields f...
HI All, I am new to Servicenow ,I was going through the training and i am stuck with bellow doubts Which rule will be executed first row level ACL or field level ACL rule ? As per documention, Field level ACL then Table Level ACL will be executed but...
Hi all, I have made a catalog item (or at least doing my best). I just received access to catalog builder.Running into a challenge: I have one field with auto-populate. But I would like it to have multiple instead of just 1. Field : "requested for" i...
I have a requirnmnet , on Incident Form caller should be autopopulated based on current logdin user in ServiceNow.Can anyone help with code ?
I need to add an item to an existing request.The workflows require that certain variables exist and I'll need them to be visible in later tasks.Some time ago (Calgary) I attempted to create them manually. However, this caused a problem in that, whi...
I have Azure cloud how to get the data into Servicenow? Any lead is appriciated
I have a custome table (u_wells_fargo_bank_india). I need a link in my notification triggered , If I click on the link, It wil redriect me to that Table with the count
Hi Team ,I need to check if attachment is atached to the form then Alert box should appear with attachment name .How to achieve??
Hi Team,I have a JSON :-{"orderId": "ORD123456","customer": {"customerId": "CUST789","name": "John Doe","address": {"street": "123 Main St","city": "New York","state": "NY","zip": "10001"},"contactDetails": {"email": "johndoe@example.com","phone": "+...
Hi Team,I have one requirnment to share an Incident details created on one servicenow instance that should create on another servicenow instance.Any sample code ?? ThanksSnow Learner
