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Archive rule is not functioning

jayachandra1
Kilo Contributor

we are implementing Archive functionality for Incident,Change, Request, Problem, KM.

initially we have started with Incident, for testing purpose we have defined Archive rule for "Before 2hr from the closed" :

find_real_file.png

But incidents are not achiving, i just check the Scheduled job for "Archive", it is in "Ready" state, the next action it is showing as "2017-10-31 14:00:00".

i guess this scheduled job is not executing, since the archive functionality is not working, below is the snapshot of "scheduled job:, this job is defined with Triggered Type is "On Demand".

find_real_file.png

can someone help me how to make this job run or how to make the Archive functionality work properly.

Thanks and Regards,

Jay

11 REPLIES 11

In your Incident archive rule, there is a related list on the form. Under Archive Related Records, you can configure the rule there.


miked_
Kilo Explorer

Check your Archive Properties to make sure your # of batches and batch sizes are larger than zero. With over 400k records to archive, you might want to increase these a little from the defaults (defaults are 100 records, 10 batches, for 1000 records per cycle).