Article creator cannot view retired articles

[rafas_10]

Hi everyone,

I hope this finds you well.

I'm having an issue where my article creators / approvers can't view the content of their retired articles. After I open the article in HR Agent Workspace, the message 'You do not have sufficient privileges to access this knowledge item' is shown and the article doesn't oopen.

Anyone has any ideia why?

Thanks

[saraw925]

Hi @rafas_10 ,

This seems to be the out-of-box behavior of ServiceNow on articles when the state of an article is 'Retired'.  ServiceNow locks the view access to users with roles such as creators and approvers and members of the Article's Ownership Group (even to the original author of the article) unless the user has 'admin' or 'knowledge_admin' roles, not only in HR Agent Workspace, across all the standard portals. 

Recommended solution is to create a new Read ACL that specifically handles the 'Retired Articles' with an access script to evaluate the user's relationship to the article (grant view access if the current user is the author or in the Article's Ownership Group as per your requirement). 

It is better to create a new ACL for this than altering the OOB ACLs as mentioned above.

I hope this helps. 

Thanks

[saraw925]

Hi  @rafas_10 , 

This seems to be the out of box behavior about Articles in the 'Retired' state as ServiceNow locks view access to the users with user roles such as creators, approvers and any member in the Article's Ownership Group (even to the original author of the article) unless the use has an 'admin' or 'knowledge_admin' roles. 

Recommended solution is to create a new Read ACL specifically to handle retired articles adding an access script to evaluation the user's relationship to the article granting access to view the article if the current user is the author of the retired article or a member of Article's Ownership Group. (Note that you need to elevate your role to 'security_admin' role to make ACL related changes)

Better if we can create a new Read ACL for this as I mentioned above without altering the OOB ACLs as it is the best practice. 

Hope this helps. 

Thank you.