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Article Template are not visible on the knowledge document.

Kaleem Shaik
Tera Contributor

‎08-13-2023 09:25 AM

Hello All,

I am trying to find the article template/HTML body in the knowledge document. As I do not find it in edit mode. where as I can see only name of article template/body while viewing the knowledge article.

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Maik Skoddow
Tera Patron
Tera Patron

‎08-13-2023 10:56 AM

Hi

it's not really clear what your question is about. Knowledge Articles which have been created based on a template are located in child tables of kb_knowledge. For example articles based on the "How to" templates are stored at the table kb_template_how_to. Fields which are individual for a template have to be placed on the form of course, but for OOTB templates they should. For example when creating a new How To article you see the "Instructions" field which comes from the article template:

 

MaikSkoddow_0-1691949098045.png

 

On the other side, if you just open the list view of table kb_article you won't see the fields from the article templates as they are only available on the respective child table.

 

MaikSkoddow_1-1691949365934.png

 

But when clicking on a record created based on a template you will be redirected to the child table and the correct form where the fields are visible again.

Maik

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