Articles stuck in Pending Retirement state
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09-06-2023 09:29 AM
Hi All,
Some knowledge articles are in Pending retirement state and not moving to retired. But, there is no approval triggered even though the workflow attached to the KBs is knowledge Approval Retire one.
can anyone tell what could be the reason?
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09-06-2023 09:32 AM
You can reinititate the workflow so to make it retired.
Or as a workaround you can have a background script in place to retire the stuck ones
Aman Kumar
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09-06-2023 10:01 AM
Hi @Aman Kumar S
Thanks for the response.
I was able to fix the issue through fix script. But couldn't find the cause why it's happening to prevent it in future.
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10-26-2023 03:19 AM
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yesterday
Hi @mickydash2001
have you found the cause of the issue?
