As a requestor, how to cancel my request?

[Suggy]

As a requestor, how to cancel my request?

I have submitted a request from portal. I no longer need it be fulfilled.

Why there is no option to cancel it? Isn't that a BASIC feature?

[Dr Atul G- LNG]

Hi @Suggy 

You're correct—there is no Cancel option out of the box (OOTB) in ServiceNow for end users to cancel a request. The assumption is that the requester knows what they are submitting. If it's an incorrect request, the approver has the authority to reject it.

Additionally, to cancel a flow or request, the user would need specific roles that typically aren't assigned to end users. This design helps prevent duplication and ensures control over request handling.

[SNAdmin47 · Accepted solution]

I suspect the OOTB functionality doesn't include cancel capabilities because it will depend on what your workflow is doing, where the task is being assigned and in short providing a cancel button mid-execution without considering all downstream impact can be detrimental if all aspects of the flow/workflow/related tasks, etc. isn't considered. For that reason developers need to consider the impact and mitigate against any negative impact and design the cancel button to only be available in key situations and ensure all downstream actions/impact is considered.