Ask for Approval State is Cancelled even though Approver Rejected

DanielG · ‎03-04-2025

My approval state is set to Cancelled even though the approver rejected. I am expecting a value of "rejected". Is there something wrong with my configuration?

J Siva · ‎03-04-2025

Hi @DanielG

In the approval action configure the rule as "ApprovedOrRejected" instead of using the or condition explicitly.

Regards,

Siva

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Viraj Hudlikar · ‎03-06-2025

Hello @DanielG

I believe you are doing great.

I just got chance to replicate the scenario, but my approvals are not mark as cancelled even if it is rejected. I request you to recreate the subflow you are calling from your flow which I assume by looking screenshot as shared by you earlier.

I created a flow as below which calls a subflow.

Subflow as below

Now when I tested same here how my subflow worked.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

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DanielG · ‎03-11-2025

Thank you @J Siva this was the fix after all.

J Siva · ‎03-11-2025

Glad to hear that it worked.

Cheers,

Siva

Amit Verma · ‎03-04-2025

Hi @DanielG

Below link could be helpful. Try adding a rejection rule and see if it helps.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002955

Thanks and Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

DanielG · ‎03-05-2025

Hello @Amit Verma thank you for sharing. So i do have a rejection rule in my Ask for Approval. But I'm still getting the cancelled response.

Amit Verma · ‎03-05-2025

@DanielG

Can you please share some screenshots for the action configuration and flow context?

Please mark this response as correct and helpful if it assisted you with your question.