assessment notification not working

[zulhiyatiuwi]

Hello...

I'm a newbie on servicenow. I have problem with assessment notification.

I have generate assessment for vendor, but user didnt recieve notification. it working in my formarly instance. but not in my new instance. i'm using default assessment notification by servicenow. Did i missed something? i didnt do any change for that assessment.

Please help me?

Thank you

[Shishir Srivast]

Can you please check if outbox email configuration is set.

[zulhiyatiuwi]

Yes i have set it

[Shishir Srivast]

do you see any logs in email logs like the notifications are in queue for sending?

[zulhiyatiuwi]

I looked for it. but there is nothing on outbox, sent, skipped, failed. I did't change any configuration on notification. i just want to use default notification but not working.