assessment notification not working

[zulhiyatiuwi]

Hello...

I'm a newbie on servicenow. I have problem with assessment notification.

I have generate assessment for vendor, but user didnt recieve notification. it working in my formarly instance. but not in my new instance. i'm using default assessment notification by servicenow. Did i missed something? i didnt do any change for that assessment.

Please help me?

Thank you

[Shishir Srivast]

which default notification are you using?

[zulhiyatiuwi]

i wanna use 3 assessment notification,

1. Notify assessment user

2. Notify assessment is overdue

3. Remind assessment user

[Shishir Srivast]

I think, as per the Notify assessment user Business Rule, notification will be send when Send Notification checkbox is checked on Assessment Instance form.

[zulhiyatiuwi]

So its mean i should check it that will send notification?. it possible to send notification without check it? Thank you. I will try it first..

[Shishir Srivast · Accepted solution]

just remove below condition from Business Rule and see if that helps,