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‎04-27-2016 09:01 AM
I have a few surveys that are working fine and the trigger condition is firing at the correct time. I have another sc_request survey that the condition is exactly the same as the other surveys active is false. The survey is not triggering. I am super confused what might be causing this issue. I have trigger randomly is false ,i have made the repeat interval 0 and also tried 1 sec. I have even deleted / recreated the survey and trigger condition.. How can i debug this?
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‎05-13-2016 12:25 PM
This was because in the Trigger Conditions the repeat interval was OOB 30 so if it had sent a survey in the last 30 days it wouldn't generate another one.
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‎04-27-2016 09:11 AM
Have they triggered in the past? I found that new surveys would not get sent out when the users had open surveys. I set up a scheduled job to clean up expired surveys to avoid this issue.
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‎05-13-2016 12:25 PM
This was because in the Trigger Conditions the repeat interval was OOB 30 so if it had sent a survey in the last 30 days it wouldn't generate another one.
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‎05-16-2016 08:27 AM
Although with the survey I created, it didn't matter if it was 30 days ago or 6 months ago. If the survey was left open and never taken, it wouldn't get generated again. This is why I expire them and remove them once it hits that date.
