Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Assign subsequent tasks to the same person who was assigned to the previous task

Cat
Mega Guru

Hi All,

 

I hope you can help.

 

I have a request item that creates a task. It is mandatory that the task is assigned to a person before it is closed. I want any other tasks created on that RITM to have the same assignee as was on the closed task. 

I only want this to occur in one catalog item only, so I cannot make any sweeping changes. I'm hoping to do this via workflow, or Catalog UI Policy or client script.

 

Any help would be appreciated 16:33

 

Cat

6 REPLIES 6

Hi James, apologies for the delay. The assigned to field is blank.

 

The tasks are being created via a workflow. 

 

Thanks,

 

Cat

No worries, I realized there is a missing character in the query, it should be the following instead:

scTaskGr.addEncodedQuery('request_item=' + current.getValue('request_item') + '^active=false^assigned_to!=NULL');

 

If it still doesn't work, can you put some logs and try some debugging? Cheers