Assign To Me UI Action

[-Andrew-]

Hi all,

I hope you're keeping positive in these hard times.

I'm running into a few issues with the 'Assign to me' button on our incident form. When this button is clicked, i'd like the assignment group to update along with the assigned to (of course).

I have this, below;

How do i make this so it updates the default assignee's assignment group too? I currently get this message;

Thank you all!

Andrew

[-Andrew-]

Thanks - We don't have any users a part of multiple assignment groups.

[Ashutosh Munot1]

Hi,

Assigned to field in dependent on Assignment group. Thats the reason it is giving that error.

Now coming to your question: where is this default group for the user because he can be a part of multiple group.

Thanks,

Ashutosh

[-Andrew-]

Thanks - We don't have any users a part of multiple assignment groups.

[Alok Das]

Hi Andrew,

The script you are using to set the assigned to is fine, just one thing would like to say is setting up the assignment group dynamically based on the logged in user is quite difficult.

A single user can be a member of multiple group so how the system is going to identify which group needs to be set in the assignment group.

For example: I'm a member or Group A and Group B, I use to work on the incidents assigned to both the groups then how will system know which assignment group needs to be set.

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Alok

[-Andrew-]

Thanks Alok,

We don't have any users a part of multiple assignment groups.