Assigned To Empty and state changes to New

[manishakumari]

Hi guys

I have written one client script on onChange of Assignment group ,assigned_ to should be empty and state changes to new.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

g_form.setValue('assigned_to','');

//g_form.clearValue('assigned_to');

g_form.setValue('state', 1);

}

But it is not working I don't know why

Please help me with this

[sb1186]

Do you have any other onChange scripts written on Assignment group field on Incident table, that might be conflicting?

[manishakumari]

what I found when state is new on changing asignment group it is working properly....but for Inprogress state onchanging assignment group it is not working

[sb1186]

In the screenshot that you have posted, you are using

g_form.setValue('state', 8);

I thought in your original post, you mentioned you want to reset the State to New, i.e. state value should be 1.

Do you want to update the statement 9 in your code to

g_form.setValue('state', 1);

[manishakumari]

One more thing I observed is that   assignment group is filled and whenever I erase assignment group this onChange function is not working but when assignment group is empty and I add any assignment group then it is perfectly working....

[Uncle Rob]

That's because of hte first IF statement...

    if (isLoading || newValue === '') {

          return;

    }

It exits the script if it sees that newValue is exactly null.