Assigned To value is blank

[mdrafi]

Hi,

When I use the Assignment Group field on incident form, it shows   the list of groups and by expanding particular group we can select a member.

But assigned to filed is blank. Can we populate/ set the value for 'assigned to' field as well based on the member selected from assignment group filed.

[mdrafi · Accepted solution]

Client may have the question: Then why there is option to expand the group and click on user name.

I think this could be one possible reason -

"This functionality might be to allow user to have the visibility to the group members while they selecting group"

[Shishir Srivast]

Yes, as per my understanding the possible reason is to expand the groups and see the list of group member and then select that group and the you can have the assigned_to field configured to list/populate the users for selected group, if you do not want to have the tree view hierarchy and just show the group name then you can remove the tree_picker=true from the attribute.

I was trying if that can be done but looks like isn't possible. Let's see if someone from the community has some suggestion.

[panda_smruti]

Because we are selecting assignment_group on UI. I don't think service now currently recognizes if we are actually expanding and selecting the users.

You can write an GlideAjax call for on change of assignment_group to fill up assigned_to value (not sure what will be your requirement for setting up the assignee as there will be multiple users in a group). Or if you have a single assignee you can set in as default which is highly inconvenient.

[Harsh Vardhan]

i think it's feasible once you have an exact relation with records to each other.

just for the example if you check OOTB location field and it's working exactly as per your requirement and you will see each records has linked to there parent records.

is it your business need.?