Assigning catalog task to user in "opened_by" field

gnunez · ‎03-21-2017

Hello all,

I am trying to assign a couple of catalog tasks to the the user in the Opened_by field. I've looked at other posts and I see many suggest to use task.assigned_to = current.opened_by and I added that script to the task.

My problem is that instead of the task assigning to "Opened_by", it assigns to the user who fulfilled the previous task. I also tried changing the display value for Request table from Number to Opened by, but that didn't make a difference.

Has anyone had the same problem or know how to fix this?

Thanks in advance!

sagarsharma · ‎03-22-2017

Hi Grace,

This might me happening because the activity which is creating the task is getting invoked by the action to user who is completing previous activity(Previous task in your case). That is why assigned to is being set to the user who is closing previous task.

To Avoid this you can write following line in your script and run it before insert.

current.assigned_to = current.request_item.opened_by;

Please Like, mark helpful depending on the impact of response.

View solution in original post

nthumma · ‎03-21-2017

Are you using Business Rule to assign the task to Opened_by field? If yes when is your business rule running on Insert or on update?

gnunez · ‎03-22-2017

No I didn't create a business rule I just added task.assigned_to = current.opened_by; to the catalog task and changed the display value to Opened by for the Request table. Should I have a business rule in place?

The SN Nerd · ‎03-21-2017

Is your script a client script, UI action or business rule?

It sounds like some other logic is running after.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

gnunez · ‎03-22-2017

I didn't create either, I just added task.assigned_to = current.opened_by; to the catalog task and changed the display value to Opened by for the Request table. Should I have one of these in place?