Assigning catalog task to user in "opened_by" field

gnunez · ‎03-21-2017

Hello all,

I am trying to assign a couple of catalog tasks to the the user in the Opened_by field. I've looked at other posts and I see many suggest to use task.assigned_to = current.opened_by and I added that script to the task.

My problem is that instead of the task assigning to "Opened_by", it assigns to the user who fulfilled the previous task. I also tried changing the display value for Request table from Number to Opened by, but that didn't make a difference.

Has anyone had the same problem or know how to fix this?

Thanks in advance!

sagarsharma · ‎03-22-2017

Hi Grace,

This might me happening because the activity which is creating the task is getting invoked by the action to user who is completing previous activity(Previous task in your case). That is why assigned to is being set to the user who is closing previous task.

To Avoid this you can write following line in your script and run it before insert.

current.assigned_to = current.request_item.opened_by;

Please Like, mark helpful depending on the impact of response.

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gnunez · ‎03-22-2017

Yes that is correct. So once Task A(fulfiller A) is completed then Task B is triggered. Task B will be assigned to Fulfiller A instead of the user who initially opened the request (Opened_by).

nthumma · ‎03-22-2017

Can you post the code that creating Task B once Task A is completed? that's where you need to add the code like task.assigned_to = current.opened_by.

gnunez · ‎03-22-2017

In the catalog task I put task.assigned_to = current.opened_by and it still wasn't showing. I just found another post with a similar problem and they tried task.assigned_to = gs.getUserID(); but still assigning to previous fulfiller.

nthumma · ‎03-22-2017

In the catalog task I put task.assigned_to = current.opened_by and it still wasn't showing - where exactly when you say in catalog task , like WF , BR ? (screenshot will help)

gnunez · ‎03-22-2017

Sorry I meant in the workflow