Assigning group/role to customer of newly created case

[aguanci]

Hi All,

Is it possible to assign a group/role to the customer of a new case? We are currently trying to accomplish this through a Business Rule. I think where we are getting mixed up is whether to code for Role or Group. 

Scenario:

• Leave Administration team member navigates to Create New Case
• Customer receives role 

Business Rule:

Table - sn_hr_core_case

When to Run - before insert when HR Service = Request for Leave

(function executeRule(current, previous /*null when async*/) {

    var gr = new GlideRecord('sys_user_grmember');

    gr.addQuery('user', current.subject_person);

    gr.addQuery('role', '24ee0a504798461092d34ab7536d4329'); //sysid of role

    if(!gr.hasNext()){

        gr.initialize();

        gr.user = current.subject_person;

        gr.role = '24ee0a504798461092d34ab7536d4329';

        gr.insert();

        }

})(current, previous);

[Dr Atul G- LNG]

Hi @aguanci 

Is the role required for time based or permanent. In new release SN introduced Time based Role assignment.

[aguanci]

Forgot to add - currently the BR adding an empty group to the user profile:

[aguanci · Accepted solution]

Table - HR case

When to run: Before insert and HR service = whichever you are solving for

(function executeRule(current, previous /*null when async*/) {

    var gr = new GlideRecord('sys_user_grmember');

    gr.addQuery('user', current.subject_person);

    gr.addQuery('group', '09af97374767351092d34ab7536d439d'); // assignment group sysid

    if(!gr.hasNext()){

        gr.initialize();

        gr.user = current.subject_person;

        gr.group = '09af97374767351092d34ab7536d439d';

        gr.insert();

        }

})(current, previous);