Assigning high priority for "Emergency change request" by default.

sifynm
Tera Expert

How do we make all Emergency change risks to be in high priority by default when the option "Change Request > Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only." is clicked.

1 ACCEPTED SOLUTION

okay.



Step 1. you need to edit the change module as mentioned step 1 above.


Regards
Harish

View solution in original post

37 REPLIES 37

Done Harish, but still not working. Any guesses why?


Hi Nandan,



Have you changed the URL?


share the change module--create new screen shot


Regards
Harish

Dear Mr. Harish kumar,



                I have changed the URL and the screenshot is as mentioned here.



find_real_file.png


click on update once saved. Click on create new. It should open with out interceptor.



like dis


find_real_file.png


Regards
Harish

Harish,



                The solution to the my requirement has grown big up to 29 replies. Is this fine?


Yes, it is now opening without interceptor but the yours mine is also showing "Normal" change type. Please let me know further.