Assigning high priority for "Emergency change request" by default.

[sifynm]

How do we make all Emergency change risks to be in high priority by default when the option "Change Request > Emergency: Unplanned changes necessary to restore service. These changes require CAB authorization only." is clicked.

[Dave Smith1]

I created a business rule on the [change_request] table with:

• "when to run": Type | is | Emergency
• "actions": set field values PRIORITY to "2-High"

Tested with raising a new emergency change, it flicked the priority to high after the record is saved.

If you're a recent developer, have you attended our Scripting course? We cover business rule functionality on there.   We also introduce Business Rules on our sysadmin course, although don't delve too deeply into it.

[sifynm]

Dear Mr. David Smith,

                No, I haven't attended the scripting course. Just curious to know if it is available for free for me to take it?. I shall try to create one if my client script is not working. Great to hear that it worked for you, I shall surely try.

[Dave Smith1]

Nandan Manjunath wrote:

 No, I haven't attended the scripting course. Just curious to know if it is available for free for me to take it?. 

It is not free - but if you are doing any serious platform development then it's pretty much mandatory and should be easy to cost-justify with your organisation.

As an example: what you are trying to achieve is a 5-minute task, with the proper training.   Will you be doing much platform development? Do you have trained SN developers there?