Assigning incident to specific assignment group based on category

[gnunez]

Hello all,

I created a record producer with 2 categories (Project, Software) and a couple of subcategories. The request is that if a certain category "Project" or its corresponding subcategories is selected then it should be assigned to assignment group "ABC", else it should be assigned to group "123".

I had included a line of script when it was only assigned to one person, but now that this requirement came up it no longer works. Is there a line of script I can add to separate the two, possibly an else statement?

Below is what currently is in place:

**We are on Istanbul

Thanks in advance!

Grace

[Harish KM · Accepted solution]

Your script shud be like below

if(current.category == 'inquiry' && (current.subcategory == 'antivirus' || current.subcategory == 'email'))

{

current.assignment_group = 'b85d44954a3623120004689b2d5dd60a';

}

else if(current.category == 'software' && current.subcategory == 'os')

{

current.assignment_group = 'aaccc971c0a8001500fe1ff4302de101';

}

[gnunez]

Thank you Harish for all your help, it is working!

[Dave Smith1]

Thank you Harish for all your help, it is working!  

.. but it's an unmaintainable solution, sadly.

As paablo mentioned, Assignment Lookup Rules is a safer approach, and require no scripting.