Assigning incident to specific assignment group based on category

[gnunez]

Hello all,

I created a record producer with 2 categories (Project, Software) and a couple of subcategories. The request is that if a certain category "Project" or its corresponding subcategories is selected then it should be assigned to assignment group "ABC", else it should be assigned to group "123".

I had included a line of script when it was only assigned to one person, but now that this requirement came up it no longer works. Is there a line of script I can add to separate the two, possibly an else statement?

Below is what currently is in place:

**We are on Istanbul

Thanks in advance!

Grace

[The SN Nerd]

Have you checked out the Assignment Lookup Rules capability to see if that meets your requirement?

[gnunez]

Thank you Paul for the suggestion! We have lookup rules set for the categories/subcategories for create new incident but this a record producer that has its unique category/subcategory.

[Harish KM]

In record producer script you can have like this

if(current.category == 'inquiry' && current.subcategory == 'antivirus')

{

current.assignment_group = 'b85d44954a3623120004689b2d5dd60a';

}

else if(current.category == 'software' && current.subcategory == 'email')

{

current.assignment_group = 'aaccc971c0a8001500fe1ff4302de101';

}

[gnunez]

Hi Harish,

Thank you for the script! I was able to set the assignment group for the first category "Project", but the else statement doesn't seem to be working because when the other category "Software" is selected it assigns to same assignment group as project.

This is what I have:

Thanks,

Grace