Assignment Group auto populate from CI

joseeduardo · ‎10-17-2015

Hello guys I am trying to do this:

Every time the Configuration Item changes on the Incident form, the value of the Assignment group field should default to the value of the Support group from the selected Configuration Item. The change should be reflected immediately on the form allowing the user to change it manually before submitting the form and it needs to be achieved by using client scripts .I did this: but I dont get it to work!

joseeduardo · ‎10-18-2015

Hey Kalaiarasan P thank you very much! I really appreciate a lot your help though I used this!

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading)

return;

var group = g_form.getReference('cmdb_ci', setGroup);

}

function setGroup(group) {

if (group)

g_form.setValue('assignment_group', group.support_group);

}

And it worked! but seriously! Thank you very much! you helped me understand!

shivani18 · ‎03-12-2024

My script for same is not working. Can someone please help