Assignment Group references in ServiceNow

[Saurabh_Bombale]

Hello Everyone, 

I want to know if there is any way to track at all places in ServiceNow platform, where particular assignment group is referenced or used. Reference can be made by Name or sys_id of an assignment group.

We can check it manually but I want to know if there is any other way to check this thing. 

Any help on this topic will be appreciated... 

[Dr Atul G- LNG]

Hi @Saurabh_Bombale 

not 100% sure, but with SN Utils, this can be achieved. 

with sys_id we can find something.

@Maik Skoddow your expertise needed.

[Saurabh_Bombale]

Hi @Dr Atul G- LNG , 

Thank you for your reply. 

Actually my requirement is to change the name of an existing assignment group. I need something which will return all search results where this assignment group is used in ServiceNow. 
Once I get this results, I need to update all those records to take this new name of an assignment group.

[Dr Atul G- LNG]

Hi @Saurabh_Bombale 

If you are changing the name, its should not impact, untill unless yu hardcode the name in any script, which is not a good technical practice. 

[Saurabh_Bombale]

Hi @Dr Atul G- LNG , 

The implementation is already performed by other team where best practices were not followed. We are trying to take over this task adhering to ServiceNow best practices.  

I still have few questions

1. Is there any way to check all areas in Servicenow if assignment group is used as part of filter conditions ? 

2. It's business requirement to change the assignment group name and update all related records where it has references. (Consider there are hardcoded values for sys_id of assignment group). What is the best possible way to achieve this ?